Terms and Conditions


  • 50% deposit as confirmation of order. Payment by cheque, credit or debit card or BACS confirms order and acceptance of our full Terms and Conditions.
  • Final balance is to be paid to installer on completion of works. Arrangements for payment should be made in advance if a cheque cannot be available on site.
  • Please be aware that should you cancel previously agreed installation date(s) with less than 48 hours notice, and we are unable to find alternative jobs for our teams for these days, you will be liable for a charge of £250+VAT per day as a cancellation charge.
  • Certificates, guarantees and related paperwork will only be released to the client upon payment of the final balance.
  • All prices are (unless stated) excluding VAT which will be charged at 20% or appropriate rate.
  • A parking space should be made available outside the property on the day of works.
  • Our estimate does not include waste removal/disposal unless specifically stated.
  • We would like to point out that it is the client’s responsibility to either remove or protect soft furnishings, carpets and items of furniture in the room where work is to be carried out and/or in any walkways used by the operatives. Obviously all due care will be taken by Cotswold Stove but we accept no responsibility for any damage caused and all cleaning etc., will be the client’s responsibility.
  • We would like to point out that lining of a chimney, by whichever method employed, will not prevent water penetration or damp issues in a chimney due to damaged or porous brickwork or faulty flashings etc. Cotswold Stove does not accept responsibility for any damp or water penetration issues.
  • Cotswold Stove accept no liability for subsequent plaster damage unless we have
  • Repairs of any constructional faults that are subsequently found inside the chimney (this includes decayed midwhiff walls, structural slippage or unsafe chimney stacks) are not covered by our estimate unless specifically agreed and mentioned within the estimate. Therefore, any extra work that we may have to carry out to rectify the problems will be charged at the appropriate rate plus the cost of any additional materials.
  • We do have the facility to carry out CCTV surveys of chimneys. Where this is deemed necessary, Cotswold Stove will estimate for carrying this work out prior to any remedial work taking place. A written report will be issued giving details of any faults found and the necessary actions required to rectify the situation.
  • Our inspections and surveys cover only aspects that are visible at the time – not any that may be revealed by subsequent works or develop later.
  • We accept no liability for damage or other problems caused by third party contractors implementing our recommendations, nor for such third parties’ work failing to resolve problems identified by us
  • Please note that our estimate does not include the cost of making good floors, walls, decorations or other parts of the property unless this is agreed and specifically mentioned in the estimate. Similarly, the supply and erection of scaffolding, lowering or hoisting gear, services (gas, water, fuel or electricity) or other professional fees are not covered by our estimate unless detailed within the estimate. Abortive charges will apply if there is no access to the top of the chimney stack, on our arrival at site.
  • We would draw your attention to the Party Wall Act 1997. Under this Act the client is reminded that it is their responsibility to undertake liaison with their neighbours concerning any work that is to be carried out on a common party wall or common shared chimney stack that exists between the two properties. Should any party wall neighbours be unable to cooperate over a relevant issue, a statutory one month notice of the work can be given to the neighbours and a Party Wall surveyor may be appointed at the client’s cost, to act on the neighbour’s behalf. This can be avoided by reaching a mutually convenient arrangement between neighbours without the need of the services of a Party Wall surveyor. If you are in any doubts with this issue, we would suggest that you seek advice from a solicitor.
  • Please note that on the day of works 240V electricity supply and a water supply should be made available free of charge.
  • Appliances/boilers/open fires/gas fires etc must be switched off a minimum of 3 hours prior to Cotswold Stove's arrival on site to complete CCTV camera surveys or lining works. Abortive charges will apply if appliances have not been switched off as required, on our arrival at site.
  • Cotswold Stove reserve the right to make a charge for any additional costs incurred if work cannot be undertaken as originally planned.
  • Due to the nature of our business, the date of works may be liable to change as some jobs may overrun due to unforeseen circumstances.
  • In the event of non payment of outstanding invoices, Cotswold Stove reserves the right to add administration and court costs to the outstanding balance due.
  • Cotswold Stove also reserves the right to request a larger deposit on individual orders.
  • All materials remain the property of Cotswold Stove until full and final settlement is received.